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PLEASE READ BELOW INFORMATION BEFORE PLACING AN ORDER AND MESSAGING QUESTIONS.
I welcome all questions but please read all the information below before sending messages. I am working very hard to get everyone's order processed within our estimated time frame. Answering questions on information listed here slows me down on getting your orders out in time. If you read all the below information and still have a question, I would love to help. Thank you for your consideration!
Desert Cactus Mustard Suede Leather Moccasins. I adore this style of moccasin. They look so cute on!
**Please size up and leave 1/2” space at toes (end of shoe) if your little one is walking so their big toe doesn’t slip through the crack : ) For example my little boy wears an XL but he doesn’t have much room left at the toes so we size up to XXL.. Please measure the length of the foot for the most accurate sizing guide.
As you can see from the photos, these moccasins go with EVERYTHING. These are the go to, throw on in a rush, but we always look cute shoes. They have stood the test of time. We run and skid on concrete, play in the dirt and occasionally get soaked from our back porch water table. Spots and wear make them cuter but I occasionally clean them back to life with a suede eraser and brush. If they get a wet spot, I wipe them down with a damp rag and they dry back to normal. Very easy to care for however the marks your little one puts on suede will become priceless and invaluable. I honestly can't say enough about these. They are a favorite and essential shoe in our house. If you have ever tried to put shoes on a wiggly toddler 30 seconds before you need to walk out the door then you know why.
PROCESSING AND SHIPPING TIMES
Please look at the processing and shipping times BEFORE ordering. Our processing time on MOST (look at individual listings for current processing times) listings is 1-2 weeks. This means it will take up to 2 weeks for us to prepare, package your order and drop off at the United States Post Office. All packages are shipped USPS First Class (estimated 2-5 days domestic) (estimated 7-14 days international) unless you pay to upgrade to a faster USPS priority shipping speed during checkout. Please calculate the processing AND shipping days to see if your package will arrive by your needed date. If you need an order quicker than this time frame you may add the listing "RUSH MY ORDER" to your cart before checking out. Link belowhttps://www.etsy.com/your/shops/LondonJaeApparel/tools/listings/532117471
Adding rush to your order will speed up our processing time to 1-3 business days meaning your package will be taken to the USPS in that time frame. If you want priority shipping you would still need to upgrade that as well. RUSH MY ORDER is for processing time and Priority shipping is for USPS shipping times. We can no longer speed up order requests without having a "RUSH MY ORDER" attached to your order. Please be considerate of this request. Asking to speed up your time without going through the proper steps is like cutting in line in front of other waiting customers. It is very hard for us to track in the operating system and stay true to our promises without being it rushed the proper way. If you would like to see the status or estimated shipping date for your order please refer to your Etsy account. In your account information you will find all the order information as well as tracking numbers once shipped.
Please verify your correct shipping address BEFORE placing you order. We are not responsible for an incorrect address. Orders with incorrect addresses will need to be canceled and resubmitted as we are not able to fulfill the request to change the address after the order has been placed. This is to protect against fraud, buyer/seller shipping protection and is strongly encouraged by Etsy.
USPS shipping times are estimates (exception is USPS priority 1-2 day). We are not responsible for lost, stolen or delayed mail. It is very rare that packages are lost or stolen however delay's do occasionally happen and are out of our control. We do have the option to use FED EX. It is more costly for light weight and small orders but you may want to consider if you have an urgent request.
We have a lot of customers in Australia and I am frequently asked about shipping times. In my experience it takes 7-10 days to be delivered once dropped off and scanned at our local USPS post office.
Customers are responsible for paying the additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.
Moccasins & Oxfords
Our moccasins and oxfords are handmade from 100% genuine leather and suede. Genuine leather and suede can vary slightly in look from batch to batch but we try to keep our products uniform.
The beauty of leather and suede shoes is the imprint of your little one’s feet that will eventually appear on the bottom of the sole. I have included a picture in the gallery of my baby's foot. These markings are cherished by many parents. If you want a perfect sole for pictures wait until after the pictures to let your little ones run around and get their cherished markings.
Why Soft Sole Shoes?
Children podiatrists now recommend that new walkers wear the most flexible shoe possible, so their muscles and bones develop properly. Flexible meaning that you can bend the shoe in half and twist. Bones is a baby's foot remain soft until they are around 5 years, so you want flexibility while they are developing their arch.
Wearing harder shoes are heavier and more likely to trip on while walking. Our shoes allow toes to grip the ground, keep feet clean, warm and protected from all the harmful things they could step on (ie fire ants in Texas)
Our shoes are easy to slip on. Oxfords lace and unlace quickly allowing the shoe to expand wide and fit a wide range of feet shapes and sizes. Moccasins have elastic around the ankle which hold the shoe in place. They are comfortable and very easy to slip on and off wiggly week. These shoes stay on very well and fit my son’s chubby feet comfortably.
*You should note that some shoes are custom made to order and others are made and ready to ship. If you place an order that includes both, the items will be shipped when the custom order is ready unless you make arrangements to ship other items separately. Custom order will require more processing time (up to 2-3 weeks) and will increase the price depending on the request.
* Don’t forget that we have suspenders and bow ties to complete his outfit. Feel free to reach out to me and I can help you find the perfect match!
*If you have any problems with your order please message me before leaving a negative review. Customer satisfaction and feedback is very important to us.
* All sales are final unless we have made a mistake and sent you the wrong size or color. Please make sure you measure before ordering. I will be more than happy to help with sizing before you place the order. Exchanges are considered on a case by case basis. Saying yes to every exchange means slowing down processing times on orders and is difficult and costly for a small business to handle. Please measure in advance to decrease a chance of needing to exchange. I do NOT offer exchanges on suede shoes.
* If a color or size says out of stock check with us to see when we can have it available to you. Sometimes the quantity simply needs to be updated. Out of stock does not mean we won't ever have it available again.
Thank you for your business!!